Overview

Our refund and returns policy lasts 14 days (due to the perishable nature of our products). If 14 days have passed since your purchase, we cannot offer a full refund or exchange.

Eligibility for Returns

• Your item must be unopened, unused, and in its original packaging.
• Perishable goods (meat, dairy, etc.) cannot be returned for safety reasons.
• Non-returnable items:
  • Gift cards
  • Discounted/sale items
  • Products with broken seals or tampered packaging

Required for Returns

• Proof of purchase (receipt or order number).
• Do not send products back without contacting us first.

Partial Refunds (If Applicable)

Only granted if:

• The product is in its original condition but damaged due to our error (e.g., spoiled meat).
• The wrong item was delivered.

Refund Process

1. Notify us within 14 days at info@vleesleider.com.
2. If approved, we’ll provide return instructions.
3. Refunds are processed within 5 business days to your original payment method.

Late/Missing Refunds

• Check your bank account first (processing may take 3–5 days).
• Contact your credit card company or bank.
• If unresolved, email us at info@vleesleider.com.

Exchanges

We only replace items if they are defective or incorrect (e.g., wrong cut of meat). Contact us immediately.

Shipping Returns

• Return address:CopyDownloadVlees-Leider Returns [Your Physical Address Here]
• Customer pays return shipping. Costs are non-refundable.
• For high-value items, use a trackable shipping method.

Need Help?

Email info@vleesleider.com for questions.